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Welcome to Street Sense!

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Customer Service


 

 

Hours of operation:  

 

Purchases can be made from our website 24 hours a day, 7 days a week.

Does Street Sense have a retail outlet I can visit and pick up my items?

Street Sense is an online store only at this stage.

Shipping & Delivery

For an estimate on shipping, please select your item(s) and click the "Add items to Cart" button.

Enter your shipping destination to get an estimate, then click 

All delivery costs are detailed by using our "Get a Quote Shipping Calculator" which appears in all our item descriptions when you add an item to your cart. Shipping costs will automatically be added to the final cost of your purchase during checkout.


Postage
All Australian orders are shipped via Australia Post.

Registered Post Australia wide

FROM AUD$9.95

Express Post Australia wide

FROM AUD$12.95

Combined shipping is available to save postage costs

SAVE $$$

Need it urgently? Choose Express Post for Next Business Day Delivery within Australia! *Shipping Address must be located within the Australia Post Next Day Delivery Network. *Payment must be received in full.



International Shipping:
Australia Post - Airmail - New Zealand / Asia / Pacific

AU $39.95

Australia Post Airmail - U.S.A. / Canada / Middle East

AU $39.95

Australia Post Airmail - U.K. / Europe / Rest of the World

AU $39.95

For estimated Australia Post delivery times, please click here.

  • We use Australia Post to deliver all our parcels. 
  • When the Australia Post courier delivers your purchase, you must sign for it. If you are not available to sign for the package, a card will be left notifying you which post office to pick it up from.
  • Support is available by contacting Australia Post Customer Contact Centres on 13 13 18 .
  • During checkout you will be able to choose the preferred shipping method for your order. 

Please Note: Goods will not be left if there is nobody available to sign for the delivery. A note will be left in the mailbox and pickup will need to be arranged from your local Australia Post office.

Insurance is an optional $2.80 and is highly recommended for all Australian buyers. We will NOT be held responsible for any items lost or damaged in transit by Australia Post. Insurance will cover the full amount of your purchase price.

Do you deliver overseas?

Yes, we do deliver overseas. To date we have delivered items & gifts to the U.K, USA, Canada, Asia, New Zealand and all over Europe. Street Sense uses Australia Post International Registered Air Mail to deliver overseas. The estimated time for delivery around the word usually takes between 7-10 business days. Please bear in mind that we can only accept international payments by Paypal.

Privacy & Security

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information that is targeted to users interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. The information collected in this way can be used to identify you unless you modify your browser settings.

To facilitate transactions, we collect information related to each transaction, such as the amount and the necessary identifying information, including but not limited to the account numbers or email addresses of the parties involved. This information is securely transmitted to third parties to facilitate the transaction.

We may track certain information through the use of JavaScript code and third party Web Site Analytics providers. This information is based upon your behavior and navigation on our site, including Marketing, Checkout and Storefront pages. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you and our community of customers. This information does not contain any personally identifying information. It may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address.

We supplies links to other websites. When you use a link and go to a different site, you are no longer protected by our Privacy Policy and you should read the Privacy Policy of the different site, as it may differ form our policy.

We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your confidential information from unauthorized access or improper use, and we will continue to enhance our security procedures. However, even the safest security systems are not foolproof .

Street Sense will amend this Privacy Policy as necessary.

If you have questions or concerns regarding this Privacy Policy, please contact us.

Returns & Replacements

Return Policy:

Yes, if:

  • goods are faulty or they become faulty soon after buying them.
  • goods are unfit for their purpose, which means they won't do what you the consumer reasonably expected them to.
  • goods don't match the our description or sample.

No, if:

  • customers simply change their minds after buying the goods.
  • customers have discovered they can buy the goods more cheaply or on better terms somewhere else.
  • the customer knew about a particular fault before buying the goods.
  • the customer damaged the goods.

To claim a refund, customers should:

  • return the goods within a 14 days in their original packaging.
  • not dispose of, lose or destroy the goods.
  • not damage the goods.
  • provide proof of purchase, such as the our invoice or credit card receipt.
  • provide details of how the goods are defective.
  • The buyer is responsible for all return shipping charges.
  • We will then issue refunds or exchanges within 10 days.

Ordering

Street Sense checks all Internet orders twice daily. On receiving your Internet order we will email or call you to confirm the order has been placed and to inform you of the expected day for delivery.
Viewing Orders

After you have submitted your order you will receive an e-mail almost immediately. This email will contain an invoice, your order number and an e-mail address for any questions regarding the order. Within 48 hours we will dispatch your goods and you will receive an e-mail confirming this has occurred.

Payment Options

There are five convenient and secure payment methods:

 

Instantly pay by PayPal using your Credit Card or PayPal balance. We can safely accept Visa or Mastercard payments with Paypal.
You can pay by Internet bank transfer, or direct deposit over the counter at any bank to our ANZ bank account. (Details will be provided during checkout)
Click here to locate the ANZ branch closest to you.
We accept Australia Post Money Orders. Please send to the address provided during checkout.
We can accept personal cheques and bank cheques. Items will be posted when payment has cleared.
If you are paying by PayPal eCheck (funded by your bank account) your item will be posted when funds have cleared (usually 3-5 business days).
International buyers please note: PayPal is the only payment method we accept. We do NOT accept Western Union money transfers.

Please check www.xe.com for exchange rates.

All prices are in Australian Dollars ($AUD) and include GST.

 

What is Paypal?

 

PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use and secure way for individuals and businesses to send and receive money online.When using PayPal to make your purchase, you can use your Visa, MasterCard, and Bank Account to securely send funds without revealing your card number or financial information to the recipient.

PayPal is now available in 56 countries and allows you to send and receive funds in 6 currencies. With over 1 million accounts in Australia, and over 86 million accounts worldwide, PayPal is rapidly becoming the standard way to make purchases online.

Paypal is safe, fast, and easy to use.

Signing up for a PayPal account is free and there's no charge to send money. To join, simply visit www.paypal.com.au


Authenticity of products

We guarantee that all products listed and sold by Street Sense are authentic and have originated from retail stores. We do not sell, nor condone the selling of fake, counterfeit goods. If you have a question about the authenticity of an item, whether it be on eBay or another website, please feel free to contact us. We're always happy to offer an educated opinion.

 

Copyright

 

All images and content of this website are ©2012 Street Sense.
All trademarks are the property of their respective owners and are used for descriptive purposes only.

Proudly Australian

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